Lice 101

Lice 101

Call or Text 24/7:

Bethesda, MD:  301-900-5767
Crofton, MD: 410-403-3310
St. Petersburg, FL: 727-272-0291
West Chester, PA: 610-716-8747

100% LICE FREE
Guarantee!

 OPEN 7 DAYS
7a-10p Mon-Fri  |  9a-8p Sat-Sun

Mobile In-Home Head Lice Removal Service Available in West Chester, PA area.

100% Guaranteed Lice Treatment at our Lice Removal & Treatment Centers in MD, DC, VA & FL.

What Are The Signs Of Lice?

Although the feeding bite of the louse is painless, its saliva can cause an allergic reaction in many people. There can be red marks and itching at the site of the bite.  Infestations may cause itching within 24/48 hours. Half of our customers with lice show no systems and never itch. Intense itching at the site of the bite compels a person to scratch, often breaking the skin.  Our HeadLice911 mint solution application not only suffocates the lice but it is also very soothing to the irritated scalp.

How Do I Clean My Home Or Classroom?

Despite what you may have heard or done in the past, cleaning your home or classroom need not be very difficult. Studies have shown that there is less than 2 percent chance of anyone getting lice from their environment.  This is because lice cannot live more than approximately 24/48 hours off the head.

We recommend:

  • Remove bed linens, towels and pajamas, and place in the dryer at a hot temperature for 30 minutes. DO NOT PUT IN THE WASHER UNTIL AFTER THEY HAVE BEEN IN THE DRYER
  • Lightly vacuum couches, carpets, and car seats and then go over them with a lint roller
  • Remove comforters or bedspreads from beds and throw into the dryer for 30 minutes on high heat. DO NOT PUT IN THE WASHER UNTIL AFTER THEY HAVE BEEN IN THE DRYER
  • If your child sleeps with a stuffed animal or blanket, place it in a hot dryer for 30 minutes.
  • Clean combs, brushes, and hair ties by placing in boiling water, or put in the freezer for 24 hours.

What Are Head Lice?

  • Head lice are tiny six-legged blood-sucking parasites. Each leg is equipped with a claw, enabling the lice to grasp onto the shaft of the hair. They can vary in color from grayish white to reddish brown.
  • The female louse lays her eggs by gluing them to your hair shafts. She will produce approximately 200 eggs in her lifetime. Eggs, or nits as they’re commonly called, generally hatch in 7 to 10 days. Once hatched, they have a life expectancy of approximately 30 days.
  • Lice are wingless and cannot jump or fly. They can, however, move with amazing speeds on the head.
  • They depend on human blood for survival. A louse separated from its human host will rarely survive more than 24 hours.

How Do We Get Head Lice?

In almost all cases, lice are transmitted from one human host to another, brought about mainly as a result of head-to-head contact.

Isn’t Head Lice A Sign Of Being Dirty?

Head lice actually prefer a clean head of hair. A louse’s only concern is for its own survival. To accomplish this, the louse needs to feed and is always looking for the most convenient means of doing so.  Lice are not picky when it comes time to find new breeding grounds.

What Do If I Do Find Head Lice?

If you find head lice on your child’s head, take care of the problem right away. Each day wasted is an increased opportunity for reproduction and the additional chances of spreading to others.

How Many Eggs Can A Head Louse Lay In A Day?

A single female louse lays eggs twice a day and four to five eggs each time. Multiply that by the 10, 20, even 40 or 60 bugs that might be on the head and it’s easy to see how a severe infestation can develop so quickly.

Lice Facts 101

The head louse is a tiny, wingless parasitic insect that lives among human hairs and feeds on tiny amounts of blood drawn from the scalp. While they are frustrating to deal with, lice aren’t dangerous. They don’t spread disease, although their bites can make a child’s scalp itchy and irritated, and scratching can lead to infection.

Lice eggs (called nits). These look like tiny yellow, tan, or brown dots before they hatch.  Lice lay nits on hair shafts close to the scalp, where the temperature is perfect for keeping warm until they hatch. Nits look sort of like dandruff, only they can’t be removed by brushing or shaking them off.

Unless the infestation is heavy, it’s more common to see nits in a child’s hair than it is to see live lice crawling on the scalp. Lice eggs hatch within 1 to 2 weeks after they are laid.  After hatching, the remaining shell looks white or clear and stays firmly attached to the hair shaft. This is when it’s easiest to spot them, as the hair is growing longer and the eggshell is moving away from the scalp.

Head lice are resistant to water and soap. Having head lice is not a question of hygiene.  They can infect anyone, whatever their background or personal hygiene.  Lice do not jump or fly, they just crawl. Lice have 6 legs with claws at the end designed to cling to the hair shaft. Lice can only live on your head, nowhere else; not even in facial hair. Lice cannot live on pets.  Lice do not burrow and they must be on a human head in order to survive.  Nits are harmless(not viable) once they are removed from the head.  Lice infestation is now second only to the common cold when it comes to conditions that affect elementary-school students in North America. The U.S. has 6 million to 12 million cases a year. Lice have become very common in the middle school/college age group in the past decade due to selfies and playing games or watching movies on small electronic devices.

How Do You Get Head Lice?

By far the most common way to get head lice is head to head contact with an infected person

  • Hugs where the heads touch can spread lice.
  • Children working together in small spaces where heads touch (Selfies are great for our business).
  • Cloth seats at home or in a theater or on a bus, train, or plane. Sharing clothes, hats, or hooded sweatshirts.
  • Lying on someone’s bed or pillow.
  • Sharing brushes or hair accessories.
  • Using someone’s towel. Sharing a batting or safety helmet.
  • Trying on clothes or hats in stores.

Why Should I Rely On HeadLice911 Treatment Center?

As studies have proven, relying on a professional treatment center is the most effective, safe way to ensure that your child will be lice free.  Many parents, desperate to get rid of lice crawling around in their child’s hair, will dash out to the pharmacy to buy Nix or Rid, the most widely sold lice-control products in an estimated $130 million over-the-counter market. The over-the-counter products are losing their fight against lice because studies suggest that most of the bugs in the U.S. have evolved to become genetically resistant to the insecticides found in those products. That includes pyrethrum in shampoos such as Rid and the permethrin in creme rinses such as Nix. In addition to being ineffective, they are also unsafe.

Pyrethroids (permethrin, pyrethrin, et al) are synthetic pesticides that can cause pneumonia, muscle paralysis, death due to respiratory failure, vomiting, and asthma, and are toxic to the thyroid and immune system. No safe exposure level has been established for avoiding adverse effects, nor has the Occupational Safety and Health Administration (OSHA) set an exposure limit.

Why risk your child’s health for an ineffective result. We will handle everything for you until your family is completely lice free. All of our products are all natural and contain no pesticides. In the long run, it will be cheaper, faster and far more stress-free to come to us. We will see it through from start to finish and are always available to answer any questions or concerns so call today and take the first step toward getting back to a normal life.

Ana Giraldo
Ana Giraldo
02:26 04 Oct 18
I had a great experience at Head Lice 911. Tee is the wonderful lady that helped us and was very informative and helpful with our treatment. My friend and I came in feeling terrible itching and ready to get rid of the lice. They kept their word when they told me we would leave lice free “guaranteed”. That’s exactly what i experienced. It was a great experience! I am so happy I came to them...they were beyond helpful and really cared about what we were going thru. I highly recommend them to anyone!! You will feel a HUGE relief and leave there lice free!!! Thank you for the wonderful experience we had there!read more
Allison McNabb
Allison McNabb
19:58 27 Jul 18
Excellent service. Very helpful and knowledgeable. Friendly and patient with children.
Aspyn Harrison
Aspyn Harrison
20:46 13 Jul 18
Friendly, clean, professional and thorough. It works very well!!! If u have it, go to this place!!
Joseph Caswell
Joseph Caswell
01:38 09 May 18
Was notified by the school nurse that my daughter had nips. After picking her up and scouring through Google, I went through the process of picking up an OTC lice kit. The results from it were less than mediocre. I had contacted my daughter's pediatrician and they referenced this establishment. After researching, I called the number listed. The short conversation with the owner provided valuable information. I was able to set an appointment for the same evening. Arriving to the office, we were greeted with a warm welcome. The office was very clean and well-maintained. My daughter was examined and treated for multiple eggs and a couple of nymphs were found. The owner was very professional and provided exceptional service. The service provided peace of mind and I definitely recommend calling and visiting for anyone else faced with a similar situation.read more
Jessica Gaitan
Jessica Gaitan
18:46 28 Apr 18
I had just found out she had lice and searched up lice treatment and it was the first thing that came up so I made the appt and came in less then and hour after I called and it was the best it only took about an hour and half. My daughter didn’t complain about having to site there while getting treated and the place is very kid friendly and staff makes you feel very comfortable. They even checked myself and my cousin that was with me for free which was great I would highly recommend coming hereread more
Gella Vlogs
Gella Vlogs
23:18 02 Apr 18
I feel so relieved that I found this place. Save your time and money on over the counter products and come straight here if you find yourself with lice, like I did with my daughter. The staff is so nice and supportive and answered all my questions. She checked the rest of my family for free and I ended up needing the treatment as well. So glad I came here!! Save yourself the stress and headache!!! Agatha and Tanisha took care of us! Highly highly recommend !!read more
Joselyn Rivera
Joselyn Rivera
22:13 14 Mar 18
Bringing my kids to Head Lice 911 was the best decision. It’s hard being a single mother of 3 and working full time and still trying to keep my kids lice free. A weight has been lifted off my shoulders! Had a great experience and the ladies at the office were so good to my little ones 🙂read more
Julissa Martinez
Julissa Martinez
17:30 27 Feb 18
I’m a single mother of 2 girls. I called yesterday spoke with a Team member. She was very nice, respectful, and comforting over the phone just when I was ready to break down. They called me back when we lost connection. They text me and called to confirm my appt. The customer service they provided and have provided is phenomenal. I couldn’t be anymore satisfied with the work this team Has given me. Very clean place, Kid friendly and made me extremely COMFORTABLE in a UNCOMFORTABLE SITUATION. Thank you so much for being patient with my girls and myself. If anyone is looking for services please this is the place! You will not be disappointed.read more
blue berry
blue berry
23:51 25 Feb 18
Unbelievably great expreience in an unbelievably uncomfortable situation. You enter a clean, neat salon. They did a very professional, precise job. They were very, very kind and patient with answering all my questions. I can HIGHLY recommend them. And will. - a teacherread more

What Our
Customers Say

Honda Finance
Honda Finance
18:56 05 Dec 18
Staff was friendly and professional. Know exactly what they doing. 100% satisfied customer service. Any one wth lice should come and get treated. 🙂read more
Jill Fleisher
Jill Fleisher
16:47 16 Nov 18
I was so pleased with the genuineness of this team and owner. They are in this business to really help people and not just looking for dollars. The owner and staff went above and beyond for my child and her friend group. I would highly recommend them. The facility is also very well kept and welcoming. Kudos!read more
Clarissa Tarla Campana
Clarissa Tarla Campana
00:13 12 Nov 18
The staff were amazing. They were courteous, patient, thorough and just great! Thank you for everything! If you ever need lice removal this is the place to go.read more
Emily C. Brands
Emily C. Brands
17:44 10 Nov 18
Clean bright space. Friendly and thorough staff, brought the whole family and they took care of us all. Great kids distractions (tv, chalkboard wall, supposed)- my kids were happy as clams for over two hours!read more
Wendy Messenger
Wendy Messenger
18:49 04 Nov 18
Headlice 911 in Bethesda is our go-to anytime we suspect a dreaded lice outbreak with our elementary aged children. They take great care of you here, everyone is so kind and helpful, it’s a great kid-friendly environment, and best of all, their all-natural process actually works to get rid of lice in all stages! I can’t recommend this place enough - they have great preventative treatments and strategies too!read more
Konstantina Di Menza
Konstantina Di Menza
17:40 27 Oct 18
Exceptional service , very friendly staff and beyond pleased with the welcoming environment. Annemieke made the whole experience super easy and pleasant.My son and I both had treatment here and they offer all natural solutions which is fantastic since I am pregnant. I would definitely recommend Head Lice 911 for all your crusty critter needs.read more
Joanna Delaney
Joanna Delaney
23:56 16 Oct 18
Unfortunately this is our second episode of lice in 2 years but what a pleasantly different experience we had at Head Lice 911. We were seen by the owner immediately in a clean, bright, and modern facility. She was so friendly and professional. Her extensive knowledge was evident and we appreciated her sharing what she knew with us. What’s an added bonus is that her products are all natural! She gave us post-treatment instructions. I was instantly put at ease and reassured. Would strongly recommend Head Lice 911!!read more
Jannike Aase Jackson
Jannike Aase Jackson
22:47 15 Oct 18
HeadLice9-1-1 is a life saver!! After the school nurse called to let us know two of our three kids had lice, HeadLice9-1-1 came to the rescue and had all three(..!) and mom (..ugh..) louse-free in only a couple of hours - even with my curly-headed two having lots of knots in their hair...! Very friendly and knowledgeable staff - I will recommend them to all my friends, and am relieved to know I have a place to go should this happen again. Five stars!read more
Rielle MG
Rielle MG
15:22 09 Oct 18
Headlice 911 is a life saver. Not only are they incredibly knowledgeable, the staff was calming and gentle. No judgement and quick service. We all feel so much better and have a plan to prevent new infestations! We can all sleep better now!read more
Dinah Simpson
Dinah Simpson
15:46 02 Oct 18
Thank goodness for this place! Called and was able to get an appointment for a check. Everyone was so helpful, efficient, and professional. Well worth a visit for peace of mind. Products are all natural too.read more
Kim B
Kim B
00:49 22 Sep 18
Experienced staff was very helpful and the treatment was actually enjoyable. My kids were very occupied and enjoyed! I would highly recommend HeadLice911.read more
Ayesha Khan
Ayesha Khan
21:03 21 Sep 18
This place is fabulous. My youngest had lice and I decided to take all three of the kids and myself in to get checked. They found that we all had it and treated all of us. (During the treatment, they found only one louse in my hair, so they offered to charge me for a simple check instead of the full-blown treatment, which was extremely generous.) We all went back three weeks later to get a free check and were all lice free. Highly recommend the place!read more
Steven Fagell
Steven Fagell
14:59 26 Aug 18
My daughter came mainly as a precaution before school started (her friend had lice, but she was not itchy). She ended up not having any, but the process was very efficient and the service was very good. Overall it was a quick, easy check.read more
Ashley Sturdivant
Ashley Sturdivant
23:44 31 Jul 18
I was so happy to google treatment for lice and found several websites for treatment centers. I had never experienced it before so I was clueless about what to do. I was also upset because I had no idea where I got it from and who to warn. But HeadLice911 in Bethesda stood out as a place that could really help. I called on Sunday morning and they allowed me to come in 3 hours later. Once I got there, the ladies were so welcoming of my husband, my daughter and me. Luckily, my husband was checked and did not get it. But my daughter, only 1 year old, got it from me a few days prior. The ladies treated both of us and helped me prepare for what would come next. The owner gave her cell number and came out to check my daughter's car seat. She saw the worry on my face and handled me accordingly. Her and her daughter were very cooperative with my daughter while she played with all of their toys. I'm so grateful to put this stressful and unexpected weekend behind me. The best part is that they don't charge by the hour or people working on your head. They charge a flat rate and have endless hours.read more
Gary Feldman
Gary Feldman
04:12 30 Jul 18
Sunday at 8:30pm called the phone number as we have a flight at 8am following day. They had me send a picture of what we found in my daughters hair and they suggested we come right in. They left their home we left ours and met at the shop in bethesda by 9:15pm. It is now just after midnight, 3 out of four of us had lice, and now all done. They were fabulous and patient. While we hope we never need to do this again, if we do, we will be back.read more
Kathryn Locke
Kathryn Locke
22:26 16 Jul 18
Wow, what can I say? Not only was the team unbelievably knowledge, but they were extremely kind and empathetic about the entire process. They were extremely thorough and walk me through the after care process step by step. I have extremely thick, long hair and they were so detailed, brushing each strand at LEAST 15-20 times. The owner gave me her personal cell phone number so I could text her with any questions. I could not recommend this place enough. Save yourself the headache (pun intended) and go here! They made an annoying problem an amazig, easy solution.read more
Jon Blue
Jon Blue
18:10 11 Jul 18
Tiffany and Wendy were fantastic. My children were relaxed and calm through the entire process. Tiffany calmed my children down and explained each step of the process before and during the removal.Having never dealt with lice before, I felt comfortable treating my kids with the post removal shampoo and kit.read more
Henry Lazer
Henry Lazer
11:22 11 Jul 18
Thank you for everything!The staff were amazing. They were courteous, patient, thorough and just great! Plus the results were even better!If you ever need lice removal this is the place to go.read more
Soleil Angelique
Soleil Angelique
16:44 01 Jul 18
Very hospital staff. All the products used were great for my hair and smell wonderful. All my questions were answered and then some to ensure the lice was fully taken care of, in my head and at home. The owner even gave me her phone # for any questions. Definitely recommend due to there fantastic staff and quality natural products. #licefreeAFread more
christine caselles
christine caselles
17:45 24 Jun 18
Very efficient and effective. Able to get appointment right away to take care of my daughters long, thick curly hair. This saved me hours of time and a lot of stress. Well worth the expense. Believe me!read more
Paula Fernandes
Paula Fernandes
15:07 22 Jun 18
I was very relieved to have found this place. They were great removing nits in one of my daughters hair. I had used home treatments but couldn't get rid of them all.They also checked my hair for peace of mind. We went home with a bag full of prevention and repellents and most importantly, I had a good night of sleep. The staff was great, friendly and warming! I recommend this place to anyone who has to deal with lice. Thank you HeadLice911!read more
Christine Abrams
Christine Abrams
18:58 16 Jun 18
These guys were great. Fit us in quickly and were professional and very nice. A painless experience and good results.
Michelle Matar
Michelle Matar
21:40 04 Jun 18
I was with Tiffany today in Bethesda and I had the best experience ever. I didn’t know what to expect when I came into the shop and she showed me the best experience. Wendy worked on my boyfriend and did a great job also. We will definitely recommend this place to anyone who has lice.read more
Erica Burns
Erica Burns
17:46 07 May 18
After attempting to treat my daughter at home- 2 hours later and not feeling confident I was doing it right - I took her here for treatment and it was a great experience overall. The staff was friendly, helpful (especially during such a stressful time) and extremely thorough. The products are all natural, and they give clear instructions on what to do after you leave. There is a TV and snacks are provided. We left feeling that we tackled the problem, which was a huge relief. The owner was onsite and is very knowledgeable and helpful to answer any questions. Highly recommend.read more
Brenda Desouza
Brenda Desouza
15:57 28 Apr 18
This place was a lifesaver the staff was very friendly and helpful she even educated me on how to prevent lice how to treat my sheets, combs brushes and etc. I know that if I didn’t come here I would continually have the same issues. I’ve used name brands lice treatments over and over again along with doing what the box said to treat my sheets and etc and I couldn’t get rid of it. I am truly blessed to have found this place and for as much as I’ve spent on treatments the price is very reasonable. Also your kids will not be board a lot of kid friendly stuff while you wait.read more
Ms. Amelia Finkyyy
Ms. Amelia Finkyyy
00:08 27 Apr 18
The service here was amazing. The treatment was very easy and painless. Made sure I felt comfortable the whole time. Recommend highlyread more
Zohaib Mirza
Zohaib Mirza
19:34 15 Apr 18
The employees were very welcoming made us feel very comfortable and explained step by step through every process. Great treatments works perfectlyread more
Alexa Martinez
Alexa Martinez
19:03 07 Apr 18
Excellent Job We come out Happy and Satisfied With The Good Job that they did ‘ I recoment to any body to come and join them ‘read more
Mary Garcia-Cazarin
Mary Garcia-Cazarin
18:07 29 Mar 18
This is the best place ever! 5 stars for sure! They do a fantastic job and you leave lice free!
M Z
M Z
20:54 22 Mar 18
Realizing your child with very thick, curly, long hair might have lice is an awful day. Realizing it has spread throughout the house is something I would not wish on my worst enemy. (Maybe that one girl from high school). That said, I might just do it all again to have found Annemieke and her team at Head Lice 911. When I called she heard my real need to deal with the situation as soon as possible, she personally came in early to meet us and called me on her cell phone to let me know she was on her way. She made us feel at home immediately and had us all laughing and chatting like we had known each other forever. My daughter – who refuses to let me brush her hair (so I was terrified to think of how someone would get a tiny lice brush through her hair) – was perfectly happy to sit for HOURS. I don’t know what magic happens at this place, but my child literally said, “This is fun. I could be here all day.” I am honestly not kidding. This is not the type of place where you feel like faceless number in a mass franchise. You are cared for personally and completely - until Annemieke and her skilled team are confident you are nit free. She’s calm, kind and amazing. I’m keeping her on speed-dial for life. And taking her out to lunch!read more
Melissa Levitt
Melissa Levitt
15:37 01 Mar 18
Headlice 911 was amazing! Amber and Annemieke were wonderful and kept my daughter happy the whole time! They made sure to have enough people on staff to timely serve everyone there. And the fact that Headlice911 has a guarantee is the best part. We went to another professional service 4 weeks ago...spent hundreds of dollars, only for the lice to return!! And they were going to charge me all over again to do another treatment!! Now with Headlice911, if we get lice again (which, based on their process, I don’t think we will), we can go back in for another treatment! Also, with headlice911, you don’t have to comb your hair on your own for 7-10 days afterwards...which makes my daughter VERY happy!! An extra bonus - the space is big and clean!!read more
Teresa Schultz
Teresa Schultz
16:34 13 Feb 18
Anneamieke was unbelievable! She made our entire family feel comfortable. Because we have a handicap child with seizure disorder, I didn't want to give her a third chemical application from drug store and we had not eradicated these pests, YET! This kind Lady cancelled a meeting in another town to come to us at our home because their facility did not have an elevator for the wheelchair. That, my friends, is customer service. We feel comfortable that all this is in the past and we can get back to sane living. Thank you again.read more
Shauna Terhune-Cotter
Shauna Terhune-Cotter
16:57 10 Feb 18
Great place and great service!!! Very helpful and efficient. Left here happy and lice free:)
Hector Bladuell
Hector Bladuell
18:07 07 Feb 18
Annemieke was amazing! She made the process painless - our 3-year-old daughter has a great time watching TV, coloring & playing with the doggie. The place is nice and very clean. Could not have asked for a better experience. I’ll securely recommend ahead Lice 911 to everyone.read more
Sheikha Kapoor
Sheikha Kapoor
18:04 01 Feb 18
A-1 Service. Staff is excellent. Such a weight off my shoulders. Amber was excellent and very responsive. Very nice as well. Don't even bother with home treatments.read more
sarah ermis
sarah ermis
02:16 04 Jan 18
My 2 year old son came home from daycare with head lice; shortly after, I discovered that I also had nits (yay co-sleeping). We treated them at home in a 12 hour tear filled family ordeal with an over the counter product (a 2 year old with super curly hair is not ideal). However, in a mere week and half we were alerted by the daycare that he still had nits, or had them again. This time in a moment of panic and desperation I turned to google and found HeadLice911. We called and were able to come straight in that evening. When we got there Annemieke and her staff were incredible! They sat my son down in my lap and treated both of us at the same time, working in tandem. They were so gentle and quick that my squirmy baby hardly moved. We were blown away by the unbelievable customer service and the awesome product. After using the treatment Annemieke provided we have been lice free with no pain and no pesticides (woo!). I honestly cannot more highly recommend this service. Totally and absolutely worth it.read more
Laurence Cameron
Laurence Cameron
19:15 14 Nov 17
My daughter had lice 3 weeks ago and I treated her myself with over the counter products. So when the school called me to come get her because of lice I felt a little helpless... I was lucky to find Headlice 911 and get an appointment right away. We were very well taken care of. Great place, great people, great advices. Should it happen again I know now where to go and I can absolutely recommend that place 100%.read more
Rossi Schindler
Rossi Schindler
19:05 10 Sep 17
What a great experience for a not-so-great situation. The staff was so friendly and made us all feel so comfortable. Kid friendly and very clean!! They explained so much to us that I now understand so much more about the facts vs fiction concerning head lice. Highly recommend this place! Thanks Annemieke and Camill, you're the best!! read more
Christina Enriquez
Christina Enriquez
15:54 08 Sep 17
My daughter got lice the first week of school. After multiple over the counter treatments, countless hours removing nits, trying mayo and apple cider masks, and missing work, my husband looked for professional help.Head Lice 911 is wonderful! We were able to get an appointment immediately, even though we called late in the evening. Customer service was excellent. Both my daughter and I felt at ease as she was being treated. The facility is clean and has the feel of a salon boutique.Head Lice 911 put an end to our lice nightmare. I recommend it to everyone!read more
Leo Artwork
Leo Artwork
00:13 07 Sep 17
Absolutely wonderful!!!! Annemieke is awesome and wonderfully funny. The process was super easy and she explained every step of the way. Could not have been any more pleasant in a stressful situation and she was available immediately.read more
Michael Bianco
Michael Bianco
15:54 25 Aug 17
Well done everyone! Great staff, great responses, great attitudes. Absolutely recommend them for one and done! Thank y'all for taking the time and working around schedules. Definitely a 5 star!!read more
Sarah Leapley
Sarah Leapley
23:45 24 Aug 17
When my daughter was in first grade she brought these annoying lice home. It was the worst thing to deal with when the school nurse told me everything I had to do I wanted to cry. We used the normal medicine for it rid. She still had them we tried equate she still had them. We fought and fought to get rid of them. It seemed like every time we got rid of them she'd get them again. So we started trying home remedies like mayonnaise hot oil treatments vinegar, listerine. I'd use a curling iron and a hair dryer thinking that I would just burn them out. Finally she was free after so many treatments that would break me down to tears. However right before school started I saw one on her hair and I just broke and knew I can't do this I goggled easy quick ways to get rid of lice and lice911 came up so I just decided why not just call and see what they say. One of the owners answered and I explained our situation and she was so helpful and caring and let me know she wanted to help and what could she do to help me. So I went a head and made the appointment.They are awesome here. Very understanding very patient. You can tell they are doing this because they want to help you. We were treated so well they were personable. This is the place to go if your child unfortunately brings them home. The over the counter stuff the prescribed stuff(we tried that too) the natural ways just don't work just don't waste your money come here trust me it's the better way to go. Most important good luck they suck.read more
Jessica Hood
Jessica Hood
04:11 23 Aug 17
When faced with an icky situation, I am pleased that we found Lice 911. Myself and my 2 girls came in and luckily only one of my girls needed treatment. We walked into a clean facility with a very friendly staff. I was checked, as was my other daughter. We were given wonderful follow up directions. Hopefully we won't be back, but if we are faced with my least favorite 4 letter word again, we will be. 🙂 Thank you!read more
Next Reviews
Rikki Schneider
Rikki Schneider
15:38 30 Nov 18
Unfortunately, I had no idea how to remove lice. Our family has never experienced this. My friend recommended I come here after her kids were treated here for lice. The facility is very clean. The staff is friendly and professional. We were very happy with the results.read more
Jamie Reece
Jamie Reece
17:02 29 Nov 18
When having no idea how to deal with this, they were very comforting. We got in right away and the staff was great with a 4 and 7 year old. The best thing is when leaving there everyone was lice free! They were huge stress relievers and totally worth the money!read more
Dharshan Neravanda
Dharshan Neravanda
23:52 08 Nov 18
The experience was great. It was easy to get a last minute appointment and to change it when we were running late. It was a no stress experience for an 8 year old. Katrina was very friendly and knowledgeable and great with kids.read more
Lisa Grover
Lisa Grover
21:32 07 Oct 18
Awesome place for piece of mind!Called on Sunday afternoon got us in 45 min later! Brittany was awesome!Very sweet and efficient chair side manner! Would recommend to everyone I know to get rid of lice!read more
Amanda Sue
Amanda Sue
16:15 19 Sep 18
Amazing service! The clinic is clean and totally kid-friendly. The ladies (Katie and Katrina) working were very kind and thorough and made something as unpleasant as having head lice as pleasant as they could. They were so helpful and I will happily recommend this place to anyone who needs it. So worth it for the peace of mind they provide.read more
Tara Stephenson
Tara Stephenson
02:58 01 Sep 18
> is what they are now. Resistant to all the OTC treatments we have been doing for decades. Headlice911 is the absolute quickest, most effective way to eradicate those nasty buggers!! Katrina treated both my kids, my mom, and checked several others in my family. She was very thorough, patient, knowledgeable, and has been through the whole ordeal before with her own kids. Heads are treated in the clinic- it’s like a hair salon- clean and bright- And then she educates you on how to treat your home. 100% guaranteed. And 100% worth every penny to feel calm and in control. 5 stars. ⭐️read more
Erin Handley
Erin Handley
22:41 21 Aug 18
The ladies here were awesome. They made a stressful and uncomfortable situation actually enjoyable for my little one. I was worried that she wouldnt have anything to keep her busy when they were done with her and started working on my hair and my older daughter. They have a kid friendly facility with a little kid corner. My daughter asked when we left if we could come back. I sure hope not but I will definitely go here if we have this problem again.read more
Morgan Mccallister
Morgan Mccallister
21:57 05 Aug 18
I called in a panic and they put me at ease! I got an appointment right away. They were friendly and calming with my daughter who has never had lice before and did not know what to expect. They checked my hair as well. A Clean and friendly center. I would highly recommend!read more
Cassie Brouse
Cassie Brouse
19:28 31 Jul 18
After spending almost 2 hours here I couldn’t feel better after leaving. They made my niece feel at home by putting on Netflix and talking us through every single step. I couldn’t thank this place and ladies enough for what they did for my niece. I recommend this place 100% if you are at home struggling with lice. Couldn’t thank them enough.read more
Victoria Lembach
Victoria Lembach
14:39 31 Jul 18
Very nice and educated staff. From the moment I called them I felt the warm hospitality. The staff member got me an appointment right away for myself and my 2 kids. She told me how to treat my bed linens and other items in the house.read more
amy stoddard
amy stoddard
17:30 24 Jul 18
Annemieke, was professional and so kind. We have been dealing with lice for over a year for my teen with over the counter treatments that weren’t working. Head lice 911 was a lifesaver. So mad I didn’t use them first. It would of saved me so much money. Katie and Katrina were awesome. I cant say enough great things about head lice 911. Highly recommend!!! They checked me for free and I was Lice free. Thank you all!!read more
Kevin Dauphin
Kevin Dauphin
20:01 23 Jul 18
Family friendly and knowledgeable about lice. It was an informative treatment and they accept flex spending too. Had them treat all four of us. They were very patient and thorough with our 5 year old daughter with hair down to her butt.read more
Kelly Garcia
Kelly Garcia
19:41 21 Jul 18
Wonderful experience! Fast and thorough. Will definitely come back if we have to deal with lice again in the future.
Eric Schmith
Eric Schmith
20:47 10 Jul 18
Katie and Katrina were so wonderful and very professional. They were very knowledgeable and over the top the best. Thank you for turning such an ugly experience into a pleasant one. Thank you!!!!read more
Lucy Lunay
Lucy Lunay
22:08 09 Jul 18
They were very helpful here and explained more about lice, nits, and shells so we could better understand how to locate them. They did a very thorough search and definitely did the best job!read more
Julie Morrison
Julie Morrison
23:49 05 Jul 18
Save yourself the time and money trying to treat lice at home and just call and make an appointment here. Trust me. After battling lice on my daughter for over a month I finally decided to make an appt. Got me in same day and were very nice . Highly recommend.read more
Cindy Dech
Cindy Dech
15:04 21 Jun 18
This place is amazing!!!!!! Katrina, was so very nice and professional. I'm so glad to be rid of this, been battling for weeks and was seriously contemplating shaving my head and my hair is long. So thank you so much Lice 911, you saved me from more frustration and stressread more
Jonathan Bredbenner
Jonathan Bredbenner
14:43 09 Jun 18
This place was great! My kids were really nervous about the upcoming appt but the staff was so nice and good with kids that my girls were happy/comfortable the whole time.read more
Amelia Dodson
Amelia Dodson
16:29 04 Jun 18
This was a great experience. I was so freaked out - not only my son had lice but I had caught it from him myself. Annemieke really calmed me down and methodically got every single nit out of my hair while my son was entertained with great toys in a friendly environment. I left with a game plan to ensure we are not reinfested and now feel confident and reassured. Thank you!!!!read more
Kevin Stone
Kevin Stone
16:33 02 Jun 18
Katrina was great! They were thorough and knowledgeable. My daughter got lice the night before and we were there the next morning. Hopefully we don't ever have to come back but if it happens again this is our first stop.read more
Andrew Freeman
Andrew Freeman
14:43 01 Jun 18
Just what we needed...Late night response to our request for information. Next-day appt. Pleasant atmosphere for parents while waiting. A technician who talked with us and put my daughter at ease.read more
Stephanie Mavor
Stephanie Mavor
17:04 27 May 18
Great service! I called at 1 a.m.worried and freaked out. I spoke to a wonderful lady who calmed me down and advised me on what to do. She scheduled an appointment for my family for 12 noon. The facility is very nice and clean. They gave us a lot of info on treating and preventing. We absolutely recommend!read more
Renee Hill
Renee Hill
15:57 24 May 18
I discovered lice in my daughter's hair at 7 a.m. and she was in the chair at 10:30 a.m.! Our experience was highly professional and efficient--from the person who took my frantic call to the wonderful technician who patiently combed through my daughter's long, curly hair.Our technician, Katrina, was so kind to my daughter. She answered her many questions without becoming irritated. And she put up with MY constant questions and hovering. I appreciate that I was both put at ease and educated about how lice are acquired, removed, and prevented. My daughter was not made to feel as though she was a problem to be handled but rather a client who was valued.Of course I hope that we never have to deal with this situation again, but if we do, I know exactly who to call. I highly recommend this business and am grateful that they have been able to foster a culture that is a perfect mix of pleasant and professional!read more
Jewelletta James
Jewelletta James
21:42 29 Apr 18
My experience at Head Lice 911 was excellent. The service was quick and informative. It took all the stress away from doing it at home using over the counter products. I was also able to get a same day appointment as well. So glad I found them.read more
Christi Batamula
Christi Batamula
19:46 21 Apr 18
I very highly recommend headlice 911. No one wants to discover lice in your home, but they take the panic and the work out of it. Their products are safe and they work!! We are foster parents and come in frequently due to new kids in our care with lice. Each time, I am so grateful for their service.read more
k c
k c
21:57 18 Apr 18
Staff was very friendly and gentle. No tears from my 6 y.o. Daughter. Been dealing with this for 2 mos of over the counter meds to no avail. Would def recommend.read more
Christine LaPorte
Christine LaPorte
17:16 18 Apr 18
My daughter received several hair treatments at home but they were not successful. We were fortunate to find this place googling Head Lice Treatment. Katrina was sensitive and professional. I definitely recommend coming here if you believe someone in your life has head lice.read more
Jessica Hood
Jessica Hood
14:47 17 Apr 18
So helpful! Had a scare this morning thinking I found knits in my daughter's hair. A quick but thorough check confirmed she did not have lice! Day is saved. Thank you guys!read more
Amanda Vermillion
Amanda Vermillion
19:40 05 Apr 18
One word describes it and it’s AMAZING! My 4 year old who hates having her hair touched was comfortable enough to stay seated most of the time. I definitely recommend this place!read more
Deborah Wilcox
Deborah Wilcox
20:24 04 Apr 18
My daughter and I have been dealing with head lice issues for over a month. The RID over the counter treatment were unresponsive and didn't want to use the prescription that the doctor's gave us. This treatment option was the best. The staff were very friendly and knowledgeable. Would highly recommend them!read more
Roberto Mazza
Roberto Mazza
23:03 30 Mar 18
This place gave me so much info of how lice gets spread and keeps living in my daughters hair. This treatment has definitely save me so much money and time. Thanks to the staff for awesome care!read more
MJB Tech
MJB Tech
19:42 29 Mar 18
Was so happy to find this place! Our Kindergartener came home with Lice one day and it spread fast. Family of 5 treated in 1 day in a matter of hours. Fyi...mayo didn't work.Staff was amazing and our kids (1, 4 & 6) didn't freak out at all.Found a discount code on the website to help with the cost. Some might have price shock, but it is so worth it to avoid the stress of an already crazy situation.We brought our own tablet for the kids to watch a movie while getting worked on, but they do have a tv there as well.Hope you never have to use this place, but if you do...do it.read more
Aldis Cute
Aldis Cute
17:10 29 Mar 18
Took my daughter in this morning for a treatment, her hair is now completely out of lice, the treatment is perfect and great information about after care would recommend for everyone having a head lice issueread more
Brittany Stockman
Brittany Stockman
18:50 10 Mar 18
Checked my hair and gave me a peice of mind! Thank goodness I was lice free, treated my son and gave me lots of great information! Definitely recommended!read more
Armani Earland
Armani Earland
17:22 04 Mar 18
T and Amber were absolutely amazing!!!!!!! They took great care of me and my children. They are so professional and did a thorough treatmentnand head check. If i ever I have any lice issues, this is the ONLY place I will come too. Thank you again for T and Amber!! You guys are the best!!!read more
Ivory Turner
Ivory Turner
17:18 04 Mar 18
Came in for our appointment at 10 am. Tee and Amber welcomed us . They were professional, prompt and informative . They managed to get all of them out while my child was able to sit comfortably while watching cartoons! Would recommend to anyone dealing with lice.read more
Angel Workman
Angel Workman
21:55 28 Feb 18
I'm very happy with my service that my daughter and I received my headlice 911. They are truly 100% graduated and I would recommend them to anyone with headlice problems.read more
Maria Guarnera
Maria Guarnera
20:46 01 Feb 18
Ten was AMAZING! My daughter had a bad case, and the NIX treatment the pediatrician kept recommending didn't work! Ten got it out, and helped calm me down! Highly recommend:)read more
Jo Martin
Jo Martin
20:34 30 Jan 18
Walked in and they saw us right away. Very friendly and informative.
Kk Skelton
Kk Skelton
22:18 28 Jan 18
We were informed of lice occurance at my daughters school and they were able to see us within a short period of time. T was patient and friendly. Thankful they were able to see us as soon as we called and I didn’t have to think she had lice when she didn’t.read more
danielle joynes
danielle joynes
19:41 28 Jan 18
I loved my experience here! My children had horrible cases of lice. Tee and Amber were awesome!!! My daughter has thick back length curly hair and Amber took her time painlessly relieving my daughter of lice. Tee kept my son entertained so he didn't not freak out. I love them!!! Hopefully, my kids don't catch them again...but, if they do I will be back here!!!!read more
Jennifer Farmer
Jennifer Farmer
23:22 20 Jan 18
OMG best place for the help I need. Took excellent care and love the service they offered
Sarah Nicholson
Sarah Nicholson
16:10 26 Sep 17
I am a preschool teacher and during my work day putting some of the children's hair up I saw it... the dreaded bug! I immediately went home to try and do a preventative kit but found nits. It was around 9 and I figured they would be closed but I called headlice 911 to see if they could see me and they took me immediately. They have wonderfully flexible hours. Kamille was extremely friendly, knowledgeable, and thorough. She gave me peace of mind and wonderful tips on how to clean my classroom and my home to get rid of the pest! I will continue to recommend the crofton location to students, family and friends. This is a real gem in our area!read more
Katrina Escalante
Katrina Escalante
18:13 16 Sep 17
Very friendly and professional staff. I would highly recommend this place. They are very kid friendly and have things to keep kids entertained while waiting. We felt very welcomed they treat you like family. I will definitely be coming back in the future if need be.read more
Next Reviews
Ana Giraldo
Ana Giraldo
02:26 04 Oct 18
I had a great experience at Head Lice 911. Tee is the wonderful lady that helped us and was very informative and helpful with our treatment. My friend and I came in feeling terrible itching and ready to get rid of the lice. They kept their word when they told me we would leave lice free “guaranteed”. That’s exactly what i experienced. It was a great experience! I am so happy I came to them...they were beyond helpful and really cared about what we were going thru. I highly recommend them to anyone!! You will feel a HUGE relief and leave there lice free!!! Thank you for the wonderful experience we had there!read more
Allison McNabb
Allison McNabb
19:58 27 Jul 18
Excellent service. Very helpful and knowledgeable. Friendly and patient with children.
Aspyn Harrison
Aspyn Harrison
20:46 13 Jul 18
Friendly, clean, professional and thorough. It works very well!!! If u have it, go to this place!!
Joseph Caswell
Joseph Caswell
01:38 09 May 18
Was notified by the school nurse that my daughter had nips. After picking her up and scouring through Google, I went through the process of picking up an OTC lice kit. The results from it were less than mediocre. I had contacted my daughter's pediatrician and they referenced this establishment. After researching, I called the number listed. The short conversation with the owner provided valuable information. I was able to set an appointment for the same evening. Arriving to the office, we were greeted with a warm welcome. The office was very clean and well-maintained. My daughter was examined and treated for multiple eggs and a couple of nymphs were found. The owner was very professional and provided exceptional service. The service provided peace of mind and I definitely recommend calling and visiting for anyone else faced with a similar situation.read more
Jessica Gaitan
Jessica Gaitan
18:46 28 Apr 18
I had just found out she had lice and searched up lice treatment and it was the first thing that came up so I made the appt and came in less then and hour after I called and it was the best it only took about an hour and half. My daughter didn’t complain about having to site there while getting treated and the place is very kid friendly and staff makes you feel very comfortable. They even checked myself and my cousin that was with me for free which was great I would highly recommend coming hereread more
Gella Vlogs
Gella Vlogs
23:18 02 Apr 18
I feel so relieved that I found this place. Save your time and money on over the counter products and come straight here if you find yourself with lice, like I did with my daughter. The staff is so nice and supportive and answered all my questions. She checked the rest of my family for free and I ended up needing the treatment as well. So glad I came here!! Save yourself the stress and headache!!! Agatha and Tanisha took care of us! Highly highly recommend !!read more
Joselyn Rivera
Joselyn Rivera
22:13 14 Mar 18
Bringing my kids to Head Lice 911 was the best decision. It’s hard being a single mother of 3 and working full time and still trying to keep my kids lice free. A weight has been lifted off my shoulders! Had a great experience and the ladies at the office were so good to my little ones 🙂read more
Julissa Martinez
Julissa Martinez
17:30 27 Feb 18
I’m a single mother of 2 girls. I called yesterday spoke with a Team member. She was very nice, respectful, and comforting over the phone just when I was ready to break down. They called me back when we lost connection. They text me and called to confirm my appt. The customer service they provided and have provided is phenomenal. I couldn’t be anymore satisfied with the work this team Has given me. Very clean place, Kid friendly and made me extremely COMFORTABLE in a UNCOMFORTABLE SITUATION. Thank you so much for being patient with my girls and myself. If anyone is looking for services please this is the place! You will not be disappointed.read more
blue berry
blue berry
23:51 25 Feb 18
Unbelievably great expreience in an unbelievably uncomfortable situation. You enter a clean, neat salon. They did a very professional, precise job. They were very, very kind and patient with answering all my questions. I can HIGHLY recommend them. And will. - a teacherread more
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